Refund and cancellation

Project-based consulting fees are subject to the milestones in your signed statement of work and to Taiwan’s Consumer Protection Act distance-selling rules where applicable.

Seven-day withdrawal (proposed)

For engagements first arranged remotely without face-to-face negotiation, you may cancel within seven calendar days of signing the statement of work before we begin billable work, unless you expressly request immediate commencement and acknowledge that the right may be limited once services start.

Services already started

Once agreed work has begun — for example repository analysis, scheduled pairing sessions, or delivered artifacts — fees for completed milestones are non-refundable. Partial completion is assessed against the statement of work.

Deposits

If a deposit is listed in your statement of work, it secures calendar availability. Deposits are refundable only when cancellation occurs before preparation work starts and within the withdrawal window above.

Rescheduling

Checkpoint meetings may be rescheduled with at least forty-eight hours’ notice. Repeated late cancellations may be treated as billable time if stated in your statement of work.

How to request a refund

Email info@nodechannel.digital with your statement of work reference and reason for the request, or call +886-2-0000-1201. We confirm eligibility within five business days and process approved refunds to the original payment method within fourteen business days.

Business contact

Node Channel Software Consulting · Unified Business No.: 03928480 · Responsible person: Lin Hao-Chen · nodechannel.digital · Taipei · Taiwan.